Platform Terms and Conditions of Use

Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "User") and winboxmy ("Platform", "us"). This Agreement governs the use of the winboxmy.run website and all services provided under it.

By accessing, registering, or using any part of the winboxmy platform, you confirm that you have read, understood, and agree to be bound by all terms stated here. This acceptance takes effect immediately upon your first access to the platform, whether via computer, mobile device or phone.

These terms should be read together with our Privacy Policy and Responsible Gambling Policy, all of which together form the complete agreement between the player and winboxmy.

Player Eligibility

To be eligible to use the winboxmy platform, an individual must meet all of the following requirements at the time of registration and throughout the period of use:

• Aged 21 years and above — winboxmy does not permit use by any individual below this age limit without exception;
• Not located in a jurisdiction that explicitly prohibits online gambling under local law;
• Acting in a personal capacity and not as an agent, intermediary, or representative of any third party;
• Not previously listed as a person banned from gambling by any relevant authority;
• Having full legal capacity to enter into a binding agreement.

Account Registration and Management

Each player is permitted to register and hold one (1) active account only on the winboxmy platform. Opening multiple accounts by the same individual — whether using different names, identities, phone numbers, devices or payment methods — is strictly prohibited.

During registration, players are required to provide complete, accurate and up-to-date information, including:

• Full name as stated on the identity card (MyKad) or relevant document;
• An active and reachable mobile phone number;
• A valid and actively used email address;
• Relevant payment information for deposit and withdrawal purposes.

Players are fully responsible for updating their account information should any changes occur. winboxmy reserves the right to request identity verification documents at any time to ensure the accuracy of the information provided. Failure to submit the required documents within the stipulated period may result in temporary suspension or account closure.

Deposits, Withdrawals and Payments

winboxmy accepts deposits and processes withdrawals via approved payment methods, including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrency namely USDT, BTC and ETH.

The minimum amount for deposits and withdrawals is RM50 per transaction, regardless of the method chosen. Withdrawals are processed within 30 minutes to 3 hours depending on the method used and current verification requirements.

Additional terms relating to financial transactions are as follows:

• Withdrawals may only be made to an account or device registered in the same player's name;
• winboxmy reserves the right to request supporting documents for transaction verification on amounts exceeding certain limits;
• Any transaction suspected of involving money laundering or illegal activity may be held pending the completion of an investigation;
• Players are responsible for any taxes or charges that may be imposed by their bank or payment service provider.

Bonuses, Promotions and VIP Programme

winboxmy offers a 200% welcome bonus on the first deposit up to a maximum of RM888. This bonus is subject to a wagering requirement of 15 times the bonus amount received before any withdrawal from bonus winnings can be made.

As an illustration: a player who deposits RM100 will receive a bonus of RM200, bringing the account balance to RM300. The wagering requirement is RM200 × 15 = RM3,000. For a deposit of RM1,000, a bonus of RM888 is received with a balance of RM1,888, and the wagering requirement is RM888 × 15 = RM13,320.

General terms for all winboxmy bonuses and promotions:

• Each account is eligible to receive the welcome bonus once only;
• Bonuses may not be used to transfer funds or be shared between accounts;
• winboxmy reserves the right to amend or withdraw promotions at any time with reasonable notice;
• Abuse of bonuses or attempts to meet wagering requirements through improper means may result in account closure;
• The winboxmy VIP programme offers three tiers: Bronze (weekly cashback of up to 0.3%), Silver (weekly cashback of up to 0.5%) and Gold (weekly cashback of up to 0.8%). Players advance through tiers based on their activity and play history.

Player Conduct and Responsibilities

Players are expected to use the winboxmy platform in a responsible, ethical manner and in compliance with all provisions of these terms. The following actions are strictly prohibited and may result in disciplinary action including account closure:

• Using automation software, bots, or any technological tool to gain an unfair advantage;
• Colluding with other players to manipulate game outcomes;
• Rebranding or distributing winboxmy platform content without written permission;
• Providing false or misleading information during the registration or verification process;
• Using the platform for any activity that violates applicable laws;
• Harassing, threatening or abusing support staff or other players on the platform.

winboxmy also encourages all players to practise responsible gambling. Players who need help or support related to gambling addiction may refer to our Responsible Gambling page for more information on the self-control tools available.

Account Suspension and Closure

Players may request to close their account at any time by contacting winboxmy customer service via live chat or email. The request will be processed within a reasonable timeframe, subject to the settlement of any outstanding transaction or betting balances.

winboxmy reserves the right to suspend or close a player's account, whether temporarily or permanently, for the following reasons:

• Violation of any terms and conditions stated in this document;
• Suspected fraudulent activity, money laundering, or breach of law;
• Requests from authorities or law enforcement bodies;
• Failure to submit requested verification documents within the specified timeframe;
• Found to be holding multiple accounts.

Data Protection and Privacy

winboxmy collects and processes players' personal information based on the operational requirements of the platform and compliance with legal obligations. The information collected is used solely for the purposes of identity verification, transaction processing, fraud prevention, and service improvement.

All personal information shared with winboxmy is protected using appropriate encryption methods and security measures. winboxmy will not sell or share players' personal information with unrelated third parties, except where required by law or to fulfil payment processing requirements.

For more detailed information on how winboxmy manages and protects your data, please read our full Privacy Policy.

Liability Limits and Disclaimer

The winboxmy platform is provided on an "as is" and "as available" basis. While winboxmy strives to ensure smooth and continuous operation, we do not guarantee that the platform will always be free from technical errors, interruptions, or unplanned downtime.

winboxmy is not liable for any loss or damage arising from:

• Service interruptions due to system maintenance or technical issues beyond winboxmy's control;
• Disputed betting or game outcomes, provided those outcomes were generated by an audited system;
• Internet connection or device failures on the player's end during a game session;
• Losses arising from a player's negligence in maintaining account security;
• Any currency exchange rate changes that affect the value of crypto transactions.

Amendments and Updates to Terms

winboxmy reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Any material amendments will be communicated to players via a notice on the website or through their registered email.

Continued use of the winboxmy platform after any amended terms take effect will be considered acceptance of the revised terms. It is the player's responsibility to review this page from time to time to ensure they are always aware of the latest version of the terms.

If a player does not agree with any amendment to the terms, they have the right to close their account by contacting the winboxmy support team.

Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the winboxmy platform as an entity operating under an international licence. Any dispute arising from this agreement shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within a reasonable period, both parties agree to submit the dispute to an arbitration body or court of competent jurisdiction as determined by the winboxmy operating licence.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted as closely as possible to reflect the original intent of the parties involved, while the remaining provisions shall continue to be fully in force.

For any enquiries relating to these terms and conditions, please contact the winboxmy customer support team, which operates 24/7 via live chat or email at [email protected].