winboxmy Privacy Policy

1. Introduction

This Privacy Policy is issued by winboxmy ("Platform", "we", "us") and applies to all users who register, log in or use any service provided through the winboxmy website. By using our platform, you agree to the terms set out in this policy.

winboxmy takes our responsibility to protect user privacy seriously. This policy was drawn up to comply with international licensing standards and to ensure your account and personal information remain protected at all times.

2. Personal Information We Collect

In operating the platform, winboxmy collects various categories of information from users. This collection is made directly from you during the registration process and platform use, as well as automatically through industry-standard tracking technologies.

Information You Provide Directly

During account registration or use of services, we collect:

• Full name as stated on your identity card (MyKad) or passport
• Identity card (MyKad) number or passport number for identity verification purposes
• A valid and active email address
• Mobile phone number in Malaysian format
• Date of birth to verify that the user is aged 21 and above
• E-wallet details or chosen payment method used during deposit or withdrawal
• Any communications you send to our customer service team

Information Collected Automatically

When you access the winboxmy platform, our system automatically records:

• IP address and device information used
• Your web browser type and version
• Your device's operating system
• Pages visited and session duration
• Cookie data and similar tracking technologies
• Transaction history and betting activity on the platform

Identity Verification (KYC)

As a platform operating under an international licence, winboxmy is required to carry out Know Your Customer (KYC) procedures. This may require you to submit a copy of a valid identity document. All submitted documents are processed securely and deleted once verification is complete.

3. How We Use Your Information

The personal information we collect is used solely for legitimate purposes related to the operation of the winboxmy platform. We do not sell or rent user data to any third party for marketing purposes.

• Creating and managing your user account
• Processing deposits and withdrawals securely through supported payment methods
• Verifying user identity to comply with licensing requirements and anti-money laundering procedures
• Providing 24/7 customer support in Malay and English
• Sending information about bonuses, promotions and service updates
• Improving platform functionality and security based on usage patterns
• Complying with legal obligations and international licensing regulations
• Identifying and preventing fraudulent activity or use that breaches our terms

4. Information Sharing and Disclosure

winboxmy will not disclose user personal information to third parties without your consent, except in the following circumstances:

Third-Party Service Providers

We work with trusted service providers to assist with platform operations, including payment processing, identity verification and platform analytics. These providers are required to meet the same data security standards as we do.

Legal Requirements

User information may be disclosed to competent authorities when we are required to do so by law, court order, or direction from a regulatory body connected to our licence.

Platform Protection

In situations involving threats to platform security, fraud or breach of terms of service, we reserve the right to share necessary information with the relevant authorities to address the situation.

5. Cookie Policy

The winboxmy platform uses cookies and similar tracking technologies to improve the user experience, analyse website performance and provide more relevant content. Cookies are small data files stored on your device by your web browser.

• Essential Cookies: Required for core platform functions such as login session management and account security.
• Performance Cookies: Help us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Save your preferences such as language and display settings to make repeat visits easier.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate and without identifying individuals.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of some parts of the winboxmy platform.

6. Technical Security Measures

We implement various technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Two-factor authentication (2FA) system available for additional account protection
• Continuous security monitoring and intrusion detection systems
• Strict internal access controls — only authorised staff may access user data
• Regular data backups at secure locations
• Periodic security audits by independent third parties

Although we take all reasonable measures, no system on the internet can guarantee complete security. We encourage users to keep their account passwords confidential and not share their login information with anyone.

7. Data Retention Period

winboxmy retains user personal information for as long as your account is active or as long as needed to provide services to you. When you close your account, we will retain your data for the period required by applicable licensing and legal obligations.

Transaction data and betting activity records are retained for the period required by our international licensing body for audit and compliance purposes. After that period, data will be securely deleted using procedures that ensure the data cannot be recovered.

8. Your Rights as a User

As a winboxmy platform user, you have the following rights regarding your personal information:

• 🔍 Right of Access: You may request a copy of the personal information we hold about you.
• ✏️ Right of Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your information for direct marketing purposes.
• Data Portability Rights: You may request your data in a machine-readable format.

To exercise any of these rights, please contact the winboxmy customer service team via 24/7 live chat or send your request to our support email. We will process your request within a reasonable time.

9. Amendments to This Privacy Policy

winboxmy reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to registered users via email or in-platform notifications.

The effective date of the latest version of this policy will always be displayed at the top of this page. Your continued use of the winboxmy platform after the effective date of any amendment constitutes your acceptance of the updated terms.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• 24/7 live chat directly within the winboxmy platform — in Malay or English
• Email: [email protected]

Our team is ready to assist you with any privacy and data protection enquiries. We are committed to responding within a reasonable timeframe.